TERMS AND CONDITIONS

 

By making a reservation with Eswell Barcelona, the client agrees to the following:

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1. Legal Capacity and Use of Service
The client declares to have the legal capacity to book and participate in the activity. The contracted service is personal and non-transferable.

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2. Minors
Eswell Barcelona is not able to verify the user’s age at the time of booking. Therefore, if a minor wishes to participate, the reservation must be made by their legal guardian or an adult who assumes full responsibility. If a minor provides false age information when booking, Eswell Barcelona shall not be held liable under any circumstances.

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3. Payment and Service Validity
Payment is made at the time of booking. The service is valid exclusively for the selected date and time.

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4. Cancellation by Eswell Barcelona
Eswell Barcelona reserves the right to cancel the activity if weather or safety conditions are not optimal, or if the minimum number of participants is not reached. In such cases, the option to reschedule or receive a refund will be offered.

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5. Punctuality and Attendance
Punctuality is mandatory. In case of a delay of more than 5 minutes, the client will lose their spot without the right to a refund or rescheduling.

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6. Physical Condition and Risks
The client declares to be in good physical condition, to know how to swim, and to be capable of performing the activity. The client acknowledges the inherent risks of water sports and assumes full responsibility for any medical condition that may compromise their own safety or that of others.

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7. Conduct During the Activity
Eswell Barcelona reserves the right to terminate the service without refund if the client engages in inappropriate behavior or endangers the safety of the group.

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8. Liability for Damages
The client will be financially and legally responsible for any damage caused to equipment, facilities, or third parties during the activity.

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9. Group Representative Responsibility
When a person books on behalf of a group, they assume full responsibility for the group and accept the terms on behalf of all participants.

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10. Loss or Theft of Personal Items
Eswell Barcelona is not responsible for the loss or theft of personal belongings within the premises, including lockers.

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11. Use of Images
The client authorizes the taking of photos and videos during the activity and their use for promotional purposes by Eswell Barcelona, while always respecting their image and privacy. The instructor will capture images only when conditions allow and without compromising the safety of the group.

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12. Legal Jurisdiction
Any dispute related to the interpretation or execution of this agreement shall be resolved under Spanish law, in the courts and tribunals of Barcelona.

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13. Cancellation by the Client
Once the reservation is made, the client is not entitled to cancel the activity or receive any refund, except in the event of cancellation by Eswell Barcelona, as outlined in this agreement.

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14. Reservation Modification by the Client
The client may request a change of date or time in their reservation at least 48 hours before the start of the activity. Requests made after this period will not be considered, and no refund or rescheduling will be offered.

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15. Commercial Communications Policy
By making a reservation with Eswell Barcelona, you agree to receive commercial communications about activities, events, and company news.

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